Pivot Shoe Help

A home owner from Medford NJ says:
February 27, 2019
No markings to identify. First pic is for a working shoe. Second one is broken. Help!
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Profile picture of Bob
Bob from SWISCO responded:
February 28, 2019

Thanks for posting. We can help you replace this pivot shoe, but I am going to need more information to be able to help. Could you remove the undamaged one from the window and provide pictures? The width and thickness of the shoe would also be helpful. See the video below for removal and replacement details.
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