Can't remove key from handle when locked

A handy person from North Carolina says:
I have the Legacy Handle Set with Key Lock (82-034) and Mortise Lock (82-227) installed. Everything works fine except when I lock the door from outside with the key, I can't remove the key from the handle. Please advise.

Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Thanks for posting, Rob! I'm sorry to hear about your issues with the key. I have an idea, though. Try to reinstall the outside handle key cylinder, but turned in a different direction. Perhaps the key has to turn a certain distance to be removed, so replacing it in a different position may give you the room you need.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)