Casement window operator broken

A quick learner from Ossining, NY says:

September 15, 2023

Hey my casement window opens half way then the operator loses its grip and the window gets stuck. I am attaching photos of the window. Can you please tell me if you sell the replacement part?

Thank you,

Louis

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Bob from SWISCO responded:

September 15, 2023

Hey Louis. This looks either the 39-253RB or 39-439B dual arm operators. The difference between these two operators is in the appendage at the end of the straight arm; the video below explains more. In either case, for a new cover and handle, see either our 39-376 or 39-452 , depending on the style you prefer. Also see if you need to replace the track: either our 39-566 or 39-528 , depending on your setup. Let me know if you have further questions.

Encore Dual Arm Operator, Sill Mount

39-253RB

$31.70

Truth Hardware Track Slider

39-529

$0.98

Encore Truth Folding Handle with Cover

39-376

$11.97

Encore Dual Arm Operator, Sill Mount, Low Profile

39-439B

$38.64

Encore Truth Operator Cover and Handle

14-1/2" Casement Track, Truth

39-528

$2.95

Watch How To Repair A Casement Window Crank Operator

VIDEO

WATCH >

How to Orient a Dual-Arm Operator

VIDEO

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Comparing the 39-253LB & 39-438B Operators

VIDEO

WATCH >

Anatomy of a casement window

VIDEO

WATCH >

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