Channel Balance

A quick learner from Florida says:
Hello, My current channel balance is stamped (29-9 IX CMC 11) and the window weighs 30 lbs. I believe I need to order Series 385 with Stamp Option 2950.

The channel balances are currently outside of the window frame as the plastic piece screwed into the top corner of each window has broken. Can you tell me what this piece is called and the catalog number I need to order? I will need four balances and four of these plastic pieces as we have tow windows that are not functioning.

Thank you,
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Tom from SWISCO responded:
Sounds like the top sash guide is broken. We have a video on this issue, which you can see below. I can't say what part you need, exactly, but you can browse through our top sash guide section to find a match.
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