Channel Balance Shoes and Tops

A home owner from Colorado says:

Attached are 4 picture angles of the shoe on a channel balance for an Alenco window, and also 1 picture of the balance top. I have other angles of the tops available.

Please let me know if you can identify this shoe / top and if any of the shoes and tops you stock may be able to work. I can get other pictures in the window, etc.

My concern with the shoes you have in stock is they have a "groove" or "cut-out" where as on my shoe that space is solid. Hope that makes sense.

Please let me know if you may be able to help, there are many windows in the house that need new balances. Thanks! Lee B.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Whether a shoe is solid or not shouldn't affect how the window works. Our 15-002 (with a 1" depth) should work in its place, assuming the dimensions match. See our S351-28 and just double check to make sure everything matches.
A quick learner says:
Thanks for your reply. My balance's shoe dimensions are closer to 15-003. Should I order a custom balance with 15-003 shoe or are the S351-28's worth a try? Thanks!
Profile picture of Tom
Tom from SWISCO responded:
Are you sure you have the 15-003? Your shoe's depth is 1-1/16" while the 15-003's depth is 1-3/16". It's also not that common.

To be honest, I think your shoe is more like our 15-001. I just believe it's been worn down a little over time from 1-1/8" to 1-1/16". That's a common occurrence. Personally, I think the S390-28 is closer than the S351-28, but it's up to you!

If you really think you have the 15-003, I can make a custom balance for you, but I would triple check that. I think you're mistaking the length on the 15-003 (which is 1-1/16") for the same measurement as the depth of your shoe. The corresponding measurement on your shoe is 1-1/4", which is certainly a big difference!
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