Channel balance

Home Owner from Cape Coral, Florida
I'm trying to identify the channel balances in this window. They haven't been removed, but the photos show identifying numbers. I'm told these are Kinco windows if that helps.
2 user uploaded images
4 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

The stamp on your metal channel isn't used to identify anything, it just represents the weight your sash can hold. 

We'd be happy to help but we'll need you to remove an undamaged balance with the end attachments intact to compare to our inventory. The video below will go over this in detail. 

Home Owner from Cape Coral, Florida
I have removed one of the balances and photos are attached. Please let me know if you can identify the part and provide replacements . Let me know if you need anything else. Thank you!
5 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

These are perfect, thank you. Based on what I see here, you have either our S380-24 or S385-24, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
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