Channel balance

A home owner from Yorba Linda, CA says:

The balance I need is mounted by two screws at the top of the window. The string attaches to the lower window along the right side. It measures 23.25" long. I can email additional photos if needed. I ordered and received a S745-23 peach tree balance that is not configured to line up with the mounting holes. The mounting holes are approximately 21 5/8" apart. Hope you can help me, I appreciate it.

User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Your window was made by Guaranteed Products Corporation, who is out of business. They used a custom overhead balance. We may be able to help, but I need the number stamped on the balance channel. can you get that for me?
A quick learner says:
The only stamped number I can see is 163 shown on the attached pic. Thanks in advance for your help.

User submitted a photo of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks, Mike. I will send you a custom ordering link shortly.
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