Channel balance for sliding windows

A quick learner says:
Dear sirs/madam

I am attaching pic of the code number (86 34-5 FA5 CMC 1) on my channel balance for the sliding window and would like your assistance in identifying the correct channel balance pls

I also need some replacement clips (pic attached also)

The length of the channel balance (metal part) is 35 1/16 inch

Thanking you
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Hey, thanks for posting. I've narrowed this down to two possible channel balance Series: either our Series 380 or our Series 385.

Now, as you can see, the only difference between these two Series is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.
15-004 and 15-005
A quick learner from Jacksonville FL says:
Thank you very much for your assistance, i will recheck my part and place an order.
I appreciate your assistance
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