Channel balance replacement part

Home Owner from Orlando, Fl
I need a second channel balance for my window. One of them was missing in a window when I bought a house. Has "29-3 CA2 CMC 4" stamped on the side and the length metal to metal is 30 inches. Am needing to know the part so I can order another one. Thanks so much for your help!
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Tom
Tom from SWISCO
SWISCO
Expert

Thanks for your photos. Based on what I see here, you have either our S380-30 or S385-30, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.


Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.
Home Owner from Orlando Fl
It seems I need the S380-30. There is no stamp to tell me the option and the sash weighs less than 7lbs in and of itself. Do I select the lowest weight option in that case?
Tom
Tom from SWISCO
SWISCO
Expert

I would triple check that to be sure. A 30" long balance is pretty large, so it would be very strange for such a large balance to support such a light sash. I've never seen such a thing.

This is especially strange since you said your old stamp is 29-3, which matches our 2930 option. This is rated to hold  16 through 23 pounds.  I highly recommend you reweigh your sash to be 100% sure.

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