Channel balance and window sash cams

A home owner from California says:
Hello, I need to obtain a replacement balance and sash cams for the window. The only identifier that I have for the balance is the number on the balance which is 2420 B.S.I. For the sash cam I only have the pictures. This way I know which ones I need to purchase since I did see there is different wide channel balances on the website.
User submitted photos of a top sash guide.
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
For the balance, please see our S385-25 channel balance. Based on your stamp, I would also recommend the 2420 option. Just make sure everything matches up.

I'm not sure about the top sash guide. It somewhat resembles our 18-009, but you will need to carefully compare dimensions to confirm.
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