Custom 28.5" balance

A quick learner says:
My balance channel measures 28.5 inches. It does not match any of the options given when ordering. Please help me with this matter. Thank you.

Channel series: S380
Channel length: 28-1/2 in.
Channel stamp: 27 1/2 3 IJ CALDWELL
Quantity: 2
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Paul from SWISCO responded:
Thanks for your patience. Can you confirm that this is our Series 380 channel balance? I might want to see a few pictures of it just to confirm. There are some special balances that are similar to the Series 380 and end on an inch fraction, but are not compatible.
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