Damaged window spiral balance

A home owner from TX says:
Please advise me the correct part numbers for the replacement of damaged spiral balance.
The attached photos are the only information I have. No numbers or marking found on the defected one.
The color of plastic tip is white.
Thank you
Thumbnail of the uploaded file named 20200904_150550 Installed.jpg
Thumbnail of the uploaded file named 20200905_132214 diameter.jpg
Thumbnail of the uploaded file named 20200905_132747 length.jpg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

We may be able to help but we'll need to see clearer photos of an undamaged balance removed from the window and the hook attached to the spiral to confirm a replacement. Thank you!

A home owner from TX says:
Hi,
THank you, please find attached 3 photos for the top, bottom and complete dismantled unit.
Thumbnail of the uploaded file named 20200909_194425_bottom.jpg
Thumbnail of the uploaded file named 20200909_194437_top.jpg
Thumbnail of the uploaded file named 20200909_194710_complete-dismantled.jpg
Profile picture of Casey
Casey from SWISCO responded:

Thank you for sending the additional photos. Take a look at our Series 306 spiral balance with a 3/8" diameter tube. You'll also need to determine the length of the balance tube and the weight of the sash to choose the correct tip color following the chart under the product description. Thanks for posting!

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