Tom from SWISCO responded:
August 14, 2012
Thanks for posting on our discussion boards. Yes, it sounds like the tension of your balances has been lost. I think it'd be wise to try charging them before you buy completely new balances. Please see our 75-006 charging tool for tilt windows.
If you do want to get new balances, you will have to charge your new balances as you install them; our balances do not come pre-charged. Make sure to see our guide on how to adjust a tilt window spiral balance. |