Does a replacement part exist?

Question

I bought 27B balances from you guys and have had no problem replacing several of them until this window that the pins at the bottom of the sash that fit into the cam (195) are rusted completely. The part is basically a round shaft that fits through the frame and into the cam. The problem is I see no way to replace the rusted out part. Is there some kind of retrofit for this?
I am being told I will have to replace the entire window. This sash does have a broken pane that I was going to get replaced, and I can't just leave it not being able to be raised.

User submitted photos of window hardware.

Tom · Accepted Answer

Your balance looks a lot like our Series 795 channel balance. The pivot bar most commonly used with it is our 26-021, but I can't confirm if this is what you have or not. There's no way to tell if you had something different or not. You may want to check with an identical window in the house that may still have its pivot bar.

I don't see any reason why you need to replace the whole window. You can have the broken pane repaired at a local glass shop, and pivot bars are easy enough to replace. Even if the 26-021 is not a match, I'm confident we can find something that can work.