Dual-Glazed Window

A handy person from Have de Grace, MD says:
Need repair for home inspection. Picture shown above. Inspector states balancing mechanism is off. Per the window, here is some info that may be helpful

. NFRC PAT-1-106 98-M.
In accordance with NFRC 100/200

Series: PI2101 E&F
Code: PAT
MST: 4060

Profile picture of Paul
Paul from SWISCO responded:
I'm afraid I'm not able to identify what balance you have based on this information. I will need you to remove the balance from the window and show me a complete picture of it. We can then work from there to find you a good match.
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