EntryGard Dual Arm Operator short arm is too long

A contractor from Florida says:
I ordered 39-032 and 39-031 operators, they won't fit. My old operators have a short arm of 3 3/4", do i move the bracket or is there another crank that will fit.

Thank you
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Tom from SWISCO responded:
Thanks for posting. I'm sorry to hear that our 39-031 and 39-032 didn't work out for you. You may want to look at our 39-155 & 39-156 Caradco Window Cranks, instead. Do you think these would be a better fit.
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