General Aluminum Single Hung Counter Balance Replacement

A handy person from Fort Worth, TX says:
I have narrowed down the issue with several of my windows to the spiral counter balances being rusted, broken or otherwise no longer functioning. However, on these builder grade windows, I cannot figure out how to "unhook" or "unwind" the balance in order to free it from the bottom of the sash. I have included a couple of pictures to (hopefully) help in identifying the issue.
Thank you,
User submitted photos of window hardware.
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Paul from SWISCO responded:
I'm having a hard time determining how to remove your balance based on these images. Since the sash doesn't work, I recommend that you unscrew the top balance screw and then simply let balance drop out from the bottom of the sash. Then take another photo and let me see.
A handy person from Fort Worth says:
Hey Paul,
I did exactly that and I still couldn't get the silly thing out. But after nearly using a crowbar and sledge hammer I figured out that the bracket at the bottom of the frame was bent and covering the bottom of the balance.
I got the old balance out finally and bent the bracket back into shape. The planets have aligned and all is right with the world. Well...... Until the next window!
Thanks again for your help!
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Paul from SWISCO responded:
That's fantastic! I'm glad to hear everything is in working order. If you need any help in the future, please let me know. I would be happy to assist you as best as I can.
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