Having trouble attaching spiral balance bracket

A home owner from texas says:
I ordered the 305 series with the 15-073 bracket and it appears to be an exact replacement, but the bracket sometimes clips right on, but most times is very difficult to get it to clip where it should. Is there some technique involved? why am I having difficulty? And when you say to tension it by turning clockwise, you mean clockwise looking down and not up? I.e. right hand rule. direction that fingers curl with thumb down?
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Tom from SWISCO responded:
Thanks for posting! Unfortunately, there's no real trick to getting those clips on. It can be frustrating, but you just have to keep at it until it works.

As for charging the balance, check out our handy guide with specific instructions. When turning the spiral you should feel it beginning to gain tension, if not, you may be turning in the incorrect direction.
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