How to remove non-tilt Alenco window?

A handy person from Atlanta, GA says:
Also have Alenco windows but the bottom sash does not have a tilt window latch. How can I take out the window so we can have the glass replaced? I could not find the mechanism to release the bottom sash or am I missing something?
A customer submitted photo of a window sash.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting! Please take a look at our video on how to remove non-tilt balances. This should tell you everything you need to know.
A quick learner from Tupelo, MS says:
This video was very helpful in removing and reinstalling my ALENCO window, the inside or botton section. The procedure is not intuitive, and i would have spent quite an amount of time experimenting with removal. I was able to take this bottom section to a local glass store where they measured for a complete new glass insert, the two glass sections with the internal dividers. They will call me in about three weeks and i will take this whole section back in and they will install the glass insert.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)