Casey from SWISCO responded:
October 23, 2020
Hello, Could you show us a photo of the keeper that you're having trouble with? Thank you! |
Paul from SWISCO responded:
October 26, 2020
You'll need to remove the bottom sash to get to the screws holding the 90-115 keeper. We pulled up some instructions on sash removal to assist you with this process. Thanks for posting! |
Dave Sr. from SWISCO responded:
March 14, 2024
To access the original keeper on the top sash or fixed top sash, you will need to remove the bottom sash, especially since your keeper is broken off. There's no way around that. Now, our videos show how to replace the balance, yes, but they also show how to remove the sash from a window, which is your main goal here. You need to get the bottom sash out of the way to access the screws or rivets holding the keeper in place. |