I need a pro

We can supply your balances, but we unfortunately cannot repair your window. You will have to contact someone local for that.

As for the balance itself, it honestly might still be in good and usable condition. It looks like the major issue you have here is that your top sash guide broke.

I recommend watching the video below, which will go into more detail as to what I mean and how you can fix it. You rarely need a professional to do this kind of repair job.