Is it bad or just needing adjustment.

A handy person from Harper Woods, mi. says:
My windows won't stay up,

How do I know if they can be adjusted or needing to be replaced?
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Tom from SWISCO responded:
It would depend on what kind of balances you have. These are the mechanisms that keep a window raised. They are located on either side of the sash, inside the jamb liner track. Could you show me a picture of what you have? Once we can identify what type of balance it is your window uses, we can work from there.
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