KEY LOCK SET Product Code: 82-309 is too hard to turn

A quick learner from Sacramento, CA says:
I purchased the KEY LOCK SET Product Code: 82-309 and installed it yesterday. Everything fit and worked but when locking and especially unlocking the door, turning the key is hard. It's really hard to turn the key. Do you have any ideas as to why this might be happening?
Profile picture of Tom
Tom from SWISCO responded:
Usually, it's due to the key cylinder having become askew during installation. I would recommend uninstalling the lock set and reinstalling it. Make sure to watch our video, too. This should help you as you install the 82-309.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)