Kinco window assembly

A home owner from Lake City, Fl says:
I have Kinco 3444 windows in my house that is 23 years old. The assembly that holds the window is broken. This assembly is 25" long with spring, cord and shackle. Do you have the replacement part?
Profile picture of Tom
Tom from SWISCO responded:
We may be able to help. It sounds like the part you need to replace is the balance. However, we will need to see some pictures of it removed from the window before we can identify a match. Please make sure we can see both ends, as well as any stamp or number printed on it. We may have more questions, but that will at least get us started.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)