Kinco window with stuck channel balance

A home owner from Jacksonville FL says:
I closed my Kinco window and the sash guide broke allowing the channel balance to extend to near the top of the window. I cannot open the window or push down the channel balance. The window is a Kinco H-LC25/35 -52x96. The channel guide is labeled 29 4 AX CMC. From other discussions I would need top sash guide either 18-048 or 18-166. My question is which channel balance to order and how do you push down channel balance.
Thank you
User submitted photos of a window balance.
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Tom from SWISCO responded:
Thanks for posting. Sounds like you have a 30" block & tackle balance with a stamp option of 2940. I'm afraid that's all I can tell based on your information, though. Now you just need to pick out the top and bottom fittings in order to determine the Series.

I recommend that you look at our Channel Balance Home Page and follow the steps in order to find the Series that best matches what you have.

As for how to push the channel balance down, watch the video below to see how we do it. Hopefully that helps.
A home owner from Florida says:
Im am not able to manually press down the channel balance - what is the next step. I have the same window.
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Tom from SWISCO responded:
I'm afraid there really isn't a step after that. If you have the same issue as covered in our video, manually pushing down the channel balance is the only way to get it back into position.
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