Legacy lock won't work

A quick learner from kentucky says:
I just bought your Legacy 82-073 handle set and 82-218 Mortise lock. The key tumbler from the outside will not property engage the mortise to lock the door from the outside. The door does lock properly from the inside.
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Tom from SWISCO responded:
Can you go into more detail on why the key tumbler won't work? Is the tail out of alignment, or will the key simply not turn? It's possible it shifted during installation. I would recommend reinstalling it as carefully as you can and seeing how that works.
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