Looking for Caldwell Window Sash Balance part

Thanks for posting. The stamp on the metal channel indicates you have a channel balance that is 27-1/2" long. Please confirm. Measure the metal channel, but do not include the nylon fittings in this measurement. If this is indeed the case, this is not a stock item but we can provide it for you via custom order. We'll just need to also confirm the bottom nylon fitting. It is likely either the 15-005 1" shoe or 15-029 7/8" deep shoe. Please double-check your old shoe's depth to confirm. If it's 7/8", none of our stock balances use the 15-029, but that is something else we can provide in this custom order. Finally, how many balances do you need? We will proceed from there. 

Thanks for getting back to me. For these 27-1/2" balances, a stamp of 27305 (which is equivalent to your balances stamp of 27 1/2 3) would support a sash that weighs only 13 through 19 pounds. If the sash indeed weighs 20.8 pounds as you report, then you'd be better off with balances stamped 27405, which will support a sash in the weight range of 19 through 26 pounds. It sounds like you precisely measured this weight, but you can double-check if you wish to be safe. I just sent you an email with a purchase link to order 14 of these balances stamped 27405, with the 19-005 Top and 15-029 Bottom attached. I encourage you to review all details before proceeding to purchase, and let me know if you have any other inquiries. 

Apologies for missing that length! Let me double-check this quote and I'll get back to you ASAP. Sorry for the mix-up. 

Okay, I've just shot you an email with the proper quote. This is for fourteen(14) 28-1/2" balances with the 19-005 Top and 15-029 Bottom attached. The mix-up came from the stamp. The replacement stamp will read as 28305 instead, which means the balance can support a sash in the weight range of 16 through 23 pounds. Please disregard my first email with a purchase link and use this most recent one instead. Let me know if you have any other questions prior to placing this order. 

Unfortunately, channel balances of different lengths are not interchangeable at all. They will not properly fit the jamb track. I am afraid the only thing that will work for you are the exact replacements. 

I had my product director double-check these balances; I am totally confident we have written up the quote for what you need. If any issue did happen with shipping, we would of course work it out with you. The non-refundable label really means that these custom balances are not eligible for our typical Return Policy; but if something unexpected and unfortunate happens, we will work it out. 

The lead time on these balances is approximately 5 to 6 weeks; unfortunately it takes some time to get the right-sized balances prepared, assembled, and sent out. 

I apologize for any inconvenience. Let me know if you have any other questions. 

Hi Gerry. Thanks for the very kind words. The goal of our company is to make this process as easy as it should be, so it's always nice to hear we're doing our job and things are working as they should. Let me know if you ever have any other questions, and thanks again for reaching out. 

Great to hear Gerry! Glad they worked out for you. Let us know if you ever need anything else.