Looking for replaement balance 28" 27 3 DW CMC 10

A home owner from Sacramento says:
Looking for a replacement for the 28 inch lenght - 1/2 inch width channel balance for non-tilt window

Length:28 inches
Width: 1/2 inch
Markings: 27 4 DW CMC 10.
User submitted photos of a window balance.
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Tom from SWISCO responded:
Thank you for posting! Check out our S385-28. Could this be a possible match? Make sure to carefully compare the dimensions between the bottom shoe, 15-004, and your own. Let me know what you think.
A home owner from Sacramento says:
S385-28 appears to be the match! Bottom did measure a little more than an inch. Thanks for the help!
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Tom from SWISCO responded:
Not a problem! Let me know if you need anything else.
A quick learner from Sacramento says:
Thanks Tom! I weighed and its coming in around 18.5 Pounds. Should I go with 2730 or 2740? I can't make it out from the original stamping. You guys are awesome in providing such a quick response and great guidance for us novices.
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Tom from SWISCO responded:
Hey, it's our pleasure. This kind of window repair isn't hard, you just need to know where to start!

It was a good idea to weigh your sash. I agree with you, I think our 2730 might be a better choice. Were your windows harder to operate before with the 2740-equivalent strength?
A quick learner from Sacramento says:
Hi Tom, it felt a little tight for sure. Will order 2730s today. Many thanks.
A home owner from Sacramento says:
Got my window balances and installation was a snap. It was a perfect fit! Many thanks for your help and guidance, Tom!
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Tom from SWISCO responded:
Great! I'm glad to hear it worked. If you need anything else, let me know!
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