Masterview Spiral Balances Only On One Side

A handy person from Scottsdale, Az says:
Hi. I have Masterview series 900 windows. Some windows have the spiral balance on only one side. Is this normal or does this mean the balance has become disconnected? If I remove the plastic block above the sliding sash, will I just be able to pull the balance out?


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Tom from SWISCO responded:
Thanks for contacting us, Craig. That is not normal, I'm afraid. Your window should have one balance on each side. To remove the balance from the window, you will need to have someone hold up the sash while you disconnect the spiral from the bottom. Then, close the sash, unscrew the balance from the top, and try your best to work it out from there. If you were to show us a couple pictures of it, we'd be happy to try and identify a match.
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