Missing one plastic piece

Quick Learner from Christiana, TN
All of our windows have the plastic pieces on each side except one window that only has one piece. That window will not stay up unless it's pushed all the way up. This was caught on a home inspection for a sale so we're in a rush to get some help before our closing date.
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Emily
Emily from SWISCO
SWISCO
Expert

Hey there!

Thank you for reaching out to us. We're happy to look into this but we'll need more information. Can you remove the window sash and show us a photo of the pivot shoe? If we can identify that first, we can then determine the compatible spring supports. 

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