Model 385 Sash that is 25" long with stamp option 2490

A home owner from USA says:
I need a price on Model 385 Sash that is 25" long. It is stamped 2490 and weighs 28 lbs. The Channel is 1/2' wide

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Tom from SWISCO responded:
Certainly! Your balance will have to be specially made since we don't have a standard option that can support 28 pounds. Check out this Custom Channel Balance Request Form I've started for you based on your specifications. I've chosen the 2460 option. Two balances with this option can support a window sash weight range of 27 through 30 pounds. Once you've filled out the rest of the information and submitted the form, one of our representatives will get back to you shortly thereafter with a price quote.
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Donna from SWISCO responded:
UPDATE: The S385-25 with 2460 option is now available online!
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