My window balance

A quick learner from Saint Petersburg, Fl says:
To whom it may concern:

My window balance is 18 inches long, has a white tip and a shoe at the end to connect to the sash.

It is a non tilt window.

Please advise,

Profile picture of Tom
Tom from SWISCO responded:
Could you show us a few pictures of the balance in question? I would specifically need to see the shoe that you mention. Also, please tell me the diameter of the outer tube. Thanks!
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