Need Broken window part

A handy person from Rochester,Ny says:

Hello

I am trying to fix these replacement windows.The springs look fine but plastic peice that windows pivot on are broken. Would you be able to tell what is needed with this information:

AWI Concord 1GMAC

I also believe it had 1996 on it

Thank you

Donell

Thumbnail of the uploaded file named 20191010_174001.jpg
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Bob from SWISCO responded:

Thanks for writing in. I believe we can replace this pivot shoe, but it would be best to see it out of the window. If you could give us the exact width and thickness of the shoe that also would be helpful. For help removing the shoe see the video below.

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