Need Replacement Retainers

Quick Learner from Florida

Sep 25, 2014 4:35 pm

Hello,

I have windows that are approx. 9 years old bearing the labels: Series:Mark 40/50 Premium STD - AAMA/NWWDA 101/ I.S. 2-97 - H-LC25/35-52X96. The retainers that keep the spring loaded balance are breaking at the top and allowing the balance to move out of the window. Need replacement caps (not sure which ones) and any instructions available.

Thanks, Jason

User submitted photos of window hardware.

8 Replies

Paul from SWISCO

Sep 26, 2014 11:50 am

The part you are looking for is referred to as a top sash guide. Unfortunately, I am not able to identify it based on these pictures. I will need you to remove it and take a few pictures of it by itself.

It's easy enough to take top sash guides off. Just remove the sash and unscrew it. To see how to remove this kind of sash, watch the video below.

Quick Learner from Jacksonville, FL

Sep 26, 2014 3:42 pm

Thanks for your quick response!I removed the window and took pics of the part I need to replace.

Thanks, Jason

User submitted photos of a top sash guide.

Paul from SWISCO

Sep 29, 2014 12:31 pm

Perfect, thank you! See our 18-166 and let me know if this is a possible match.

Quick Learner from Jacksonville, FL

Oct 2, 2014 12:19 pm

That looks like them!Thank You

I also need a channel balance as the strings inside are breaking, but cannot locate the ones I have on your site. The window information is H-LC25/35-25X96.

Thanks for the help,
Jason

User submitted photos of a window balance.

Paul from SWISCO

Oct 2, 2014 2:40 pm

Sure, no problem! As for the balances, I've narrowed this down to two possible channel balance Series: either our Series 380 or our Series 385.

Now, as you can see, the only difference between these two Series is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.

Comparison of 15-004 and 15-005

Quick Learner from Jacksonville, FL

Oct 2, 2014 3:11 pm

Looks like the 380 series is the one I need with the 15-005. I am assuming the numbers on mine "29-6" is stamp option for "2960 32 to 35 lb" correct?

Thanks,
Jason

Tom from SWISCO

Oct 3, 2014 9:12 am

Yes! A stamp of 29-6 does typically correspond to our 2960 option. It may be a good idea to weigh your sash just in case.