Need a more narrow balance

A home owner from Columbus, Ohio says:
I ordered S750-29 (option 28R) channel balances and they do not fit properly. See the attached PDF doc for an explanation and photos of the issue.

Do you have a balance that will work? One that is narrower across the channel?

User submitted photos of a window balance.
Profile picture of Donna
Donna from SWISCO responded:
Thanks for posting with detailed photos and measurements! We can custom make this, we will need to order in components for the thinner balance but we can definitely make this happen for you. I will email you a custom balance ordering link shortly.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)