Need a replacement part

Quick Learner from Greenville SC
Aug 20, 2021 3:38 pm
Says 33C on part. Please advise a correct replacement part
3 user uploaded images
6 Replies

Tom from SWISCO
Aug 25, 2021 2:41 pm


Hello! Your balance appears to match our Series 770. Check it out and let me know if you agree.

Quick Learner from Greenville SC
Aug 25, 2021 3:59 pm
Yes that looks like the one i have. The only problem is the part that inserts into the piece that the window inserts into may have broken pieces as well. Do you sell replacements for that part also. Also how is it removed and reinstalled into the channel?

Tom from SWISCO
Aug 26, 2021 8:25 am


Are you referring to the pivot shoe? If so we sell a ton of those, which you can see here. In order to narrow down which one you use, though, I would require you to remove it from the window, measure its width and thickness, and then write those numbers out for me.
Speaking of removal, there should be a cutout near the top of the track that you can use to pop the shoe out. This would be done after you remove the balance beforehand, of course.

Quick Learner from Greenville SC
Aug 26, 2021 1:10 pm
Yes the pivot shoe. Thank you for your guidance so far. It has been very helpful. Unfortunately the window that is damaged is no accessible for a few weeks. I will inspect it as you said when it is available and get those measurements. Thank you!

Tom from SWISCO
Aug 30, 2021 8:33 am


That's totally understandable. I'll be here when you need me!