Need help with my window channel balance

A home owner from San Jose, California says:

I think I was able to match up the pictures from your web site.

Top: 19-005
Bottom: Looks like a 15-004 with a wheel inside
Length: 25 5/8 inch

Could you let me know if this part is available from your store?

Thank you very much!
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
You have a special balance that will need to be custom made. This is no issue and we will definitely be able to do it, I would just need to know how many you are looking for. Once we know that I can shoot you over the appropriate information.
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