Need replacement parts

A quick learner from Scottsdale says:
Attached are several images as requested in your video and the requested data.
There is no color on the tips of the spiral balance tubes.
Images of both ends (tip and mounting end) are included. 

Window weight is 12 lbs
The tube length is 28"
The diameter of the balance is 3/8"

Additionally, I need a sash stop for the left side -- an image of the right side is attached. I don't see it on your site.

Uncertain whether pivot shoes need replacing. Will need Charging Tool and installation screw.
Thumbnail of the uploaded file named IMG_3689.jpg
Thumbnail of the uploaded file named IMG_3690.jpg
Thumbnail of the uploaded file named IMG_3691.jpg
Thumbnail of the uploaded file named IMG_3692.jpg
Thumbnail of the uploaded file named IMG_3693.jpg
A quick learner from Scottsdale says:
I don't believe I need replacement shoes. They seem to slide well on their own.
Profile picture of Casey
Casey from SWISCO responded:

Hello,

Take a look at our S900-28 spiral balance. If the colored tip is missing from both balances, you'll need to weigh the window sash and follow the chart below to choose the correct color option. 

Color Tip       Sash Weight Range

Red               10 to 22 lbs

Green           14 to 26 lbs

Yellow          24 to 34 lbs

As for your sash stop, unfortunately, we do not carry one in the style shown in your photos. Sash stops are often made in different shapes and sizes by various window manufacturers. If you know what company made your window, you may want to contact them directly, or a local hardware store for assistance. We've related the two sash stops that we carry for you to look over. Thank you!

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)