Need window balancer

Quick Learner from Columbus, Ohio
Just had a glass co in to replace broken top sash window glass. They told us a balancer in the lower sash mechanism is going bad. I have a picture of the sticker with model numbers, from the window, but don't know which is the relevant number, to help us find/order the correct part. Thank you for any help you can provide.
 
 
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Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for writing in! I'm afraid I cannot use the sticker information to identify the balance needed to repair your window. I'm happy to recommend a replacement for it but I'll need to see it removed from the window to determine the correct fit.

I'm looking to see photos of the top and bottom attachments from the balance as well as any hardware that could possibly be left behind in the window channel. I'll also need to know the length of the channel and the stamp/marking on the balance (if available).

Please don't hesitate to reach out with any other questions you might have in the meantime.

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