New casement lock Pin

Quick Learner from Minnesota
Oct 21, 2019 4:59 pm
We ordered a lock via your website on order 128 8678
As you can see from the attached pictures, pin is too long for the new lock (the holes in the new plastic piece is not able to go through). Will you be able to provide me a new pin that fits the new lock?
Sara mitchell 3 Sara mitchell 2 Sara mitchell 1
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Dave Sr.
Dave Sr. from SWISCO
Oct 28, 2019 9:50 am
SWISCO
EXPERT

Thank you for sharing your photos with us. Carefully the measurements and dimensions of your lock with our 38-170. See if would make a good fit. 

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Products and resources found in this discussion
Casement Lock With 1/2" Post
Casement Lock With 1/2" Post
38-170
$31.91
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Anatomy of a casement window
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