Operator parts, located beneath the operator itself

A home owner from Gulf Breeze, FL says:
I recently purchased the Maxim Dual Arm Operators both the 39-253L & 39-253R but also need the arm noted on the attached photo. Do you have that part also.
User submitted a photo of a window operator.
Profile picture of Donna
Donna from SWISCO responded:
Hi, Bob! Looks like you need a new hinge. See our 36-013-10 and let me know if this could work as a replacement.
A home owner from Gulf Breeze, FL says:
The 36-013-10 hinge is 2 piece. The one I need is just one piece attached to the sill plate. (see photo) It does not slide on the sill plate as the 36-013-10 hinge does.
User submitted photos of a window operator.
Profile picture of Tom
Tom from SWISCO responded:
I think you're looking at our part backwards, as the 36-013-10 works the same way. One bar attaches to the black slider while the other remains as a stationary pivot. I suspect that if you look under the sash you'll see a similar slider. See the video below for more information on how the 36-013-10 works.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)