Paul from SWISCO responded:
November 21, 2016
Looks like your door uses an internal mortise lock. Please see our 82-033. This is similar to the surface-mount handle you bought, but is designed to work with internal mortise locks like yours.
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Tom from SWISCO responded:
December 1, 2016
I'm sorry to hear you're having trouble. Can you show us a picture of the hardware you received, as well as the broken edge you mention? That will help us confirm if you were sent the correct hardware or not.
As for the 82-211, it's meant to interact with the thumb lever of the 82-033. I'm not sure what you mean when you say the handles don't have a hole in the middle. The 82-033 is not meant to have a hole in it, since the thumb lever installs underneath the handle. See the video below. The handle featured here is a different style, but the method of installation, and the way it works, is the same. |