Tom from SWISCO responded:
November 14, 2016
I'm afraid I cannot identify what you have based on this information. I would recommend starting with our Selection of Sash Support Balance Page and seeing if you can find a match here. If not, we will need a picture of your balance removed from the window in order to find the best match.
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Paul from SWISCO responded:
November 16, 2016
Yes, this helps narrow it down. I would start with our S385-30 channel balance, which comes with our 19-005 top and 15-004 bottom attachments. Carefully go over the information for this hardware to confirm that it matches up to what you have. In order to choose the correct option, you will need to refer to the stamp printed on your channel or weigh your sash.
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