Tom from SWISCO responded:
September 24, 2019
I'm confident that we can find a replacement for your roller, but your photos are only showing the inner housing. Sliding patio door rollers are comprised of two housings; inner, which carries the wheel, and the outer, which screws to the door frame. We'll need you to remove the outer housing (which is probably still in the door) and show me what the whole assembly looks like while put together. Knowing its dimensions after that point will also be a big help. |