Patriot Window Replacement balances and latches

A home owner from Brentwood, TN says:
I own a Pulte home built in 2000 using Patriot windows. Unfortunately, many of my balances are broken as well as a few latches. I have taken pictures of the balances and latches. I measured the gray part of the balance. In my upstairs windows the gray bar measured 29 1/8 and downstairs they are 35 1/4. Further, I have had work done on the downstairs windows and was told that they are tempered so I was wondering if they needed a different balance.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Good morning! Thanks for posting. Have you seen our Series 850 balance? This appears similar to your own hardware. Take a look and let me know what you think.
A home owner from Brentwood, tn says:
How do I know what size to order? How do I measure? It's hard to measure because they are all broken. The bottom part of the window measures 31 3/4 in my upstairs windows and 37 7/8 downstairs.
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Tom from SWISCO responded:
The best way to measure these balances is from the top of the white clip that screws into the window to the bottom of the T shoe. Do you have an undamaged balance that you can measure reliably, perhaps in an identical window in the house?
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