Dave Sr. from SWISCO responded:
December 29, 2017
Hi Bill. Sorry to hear you have been having so much trouble with these rollers and the patio door. Hopefully I can provide you with some insight that may begin to solve this matter. Our 81-244 roller is taller than our 81-098 roller. Since our 81-098 roller is made for the older Pella doors that are no longer carried, the cost may be a little on the higher end.
We also have recommended our 81-249 rollers as an alternate that customers have installed and used with no issues. Perhaps you should review each product as much as possible to see which would make the better match for you. |