Tom from SWISCO responded:
November 5, 2020
The best way to determine if your mortise or latch needs replacing is to first fully remove the latch then try to manually throw it, say with a screwdriver, or whatever tool you have on hand. If it works, then you know the latch is the problem. If it's still broken, then you know it's the mortise. We do not sell that mortise, unfortunately. You would need to contact Pella directly for assistance. |