Pella casement window with a failed mechanism

A home owner from Ottawa, ON says:
September 20, 2012
I have a casement window with a failed mechanism- the piece that's supposed to glide along the bottom of the window frame has detached from the window. I can't seem even to close it by hand (without the crank)- it might be frozen.

I thought it was a Pella window (because other windows in the house are), but now I'm not sure. The frame is made of wood. Can you help me figure out what I need to buy to fix this? I've attached some photos.

Many thanks!
User submitted photos of a window operator.
Profile picture of Casey
Casey from SWISCO responded:
September 21, 2012
Thanks for posting! I do believe that this is a Pella window. Please see our 39-176 & 39-175 Pella Sash Crank Operators. Compare the dimensions and let us know if they differ in any way.
Sash Crank Operator, Pella
Sash Crank Operator, Pella
39-175
$241.70
Sash Crank Operator, Pella
Sash Crank Operator, Pella
39-176
$241.70
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.