Pivot pin/bar

A quick learner from MA says:
Hello,

I'm trying to find the correct pivot pin/bar to fix my parent's window. It is an old window and I think a piece of the pivot pin/bar rusted and is now stuck in the pivot shoe. The window will not stay up and automatically slides down. What pieces do I need?
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Bob from SWISCO responded:

There are many different pivot bars that might work with this pivot shoe. To know which you need, we need you to remove an undamaged one and show us pictures. From there we'll do our best to help. 

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