Please help me identify this balance

A quick learner says:
Help please! Thanks!! My husband called last week urgently. Finally got pics updated.
A customer submitted image of their window sash balance.
Profile picture of Tom
Tom from SWISCO responded:
Good afternoon, and thanks for the great pictures! I think you might want to look at our Series 500 spiral balance and see if it's a match. I also recommend checking out our 17-007. Let me know what you think.
A quick learner from Massachusetts says:
Tom, Thank you for your response. I placed my order this afternoon using your recommendations. Take care, Bob
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